Patient Privacy Policy

1. Introduction

MOCA is committed to best practice in relation to the management of information we collect. MOCA has developed a policy to protect patient privacy in compliance with the Privacy Act 1988 (‘the Privacy Act’) including the Notifiable Data Breaches (NDB) scheme under Part IIIC and National Privacy Principles. Our policy is to inform you of:

2. What kinds of personal information do we collect?

The type of information we may collect and hold includes:

3. How do we collect and hold personal information?

We will generally collect personal information:

4. Why do we collect, hold, use and disclose personal information?

In general, we collect, hold, use and disclose your personal information for the following purposes:

• to provide health services to you

• to communicate with you in relation to the health service being provided to you

• for consultations with other doctors and allied health professional involved in your healthcare

• to obtain, analyse and discuss test results from diagnostic and pathology laboratories

• for identification and insurance claiming

• Information can also be disclosed through an electronic transfer of prescriptions service

• To liaise with your health fund, government and regulatory bodies such as Medicare, the Department of Veteran’s Affairs and the Office of the Australian Information Commissioner (OAIC) (if you make a privacy complaint to the OAIC), as necessary

5. How can you access and correct your personal information?

You have a right to seek access to, and correction of the personal information which we hold about you.

For details on how to access and correct your health record, please contact us as noted below under ‘Contact Details’

We will normally respond to your request within 30 days

6. How do we hold your personal information?

Our staff are trained and required to respect and protect your privacy. We take reasonable steps to protect information held from misuse and loss and from unauthorised access, modification or disclosure. This includes:

• Access to personal information only by personnel who are required to access it

• Holding your information on an encrypted database

• Holding your information in secure cloud storage

• Holding your information in a lockable cabinet or secure data storage facility

• Our staff sign confidentiality agreements

• Our practice has document retention and destruction policies

7. Privacy related questions and complaints

If you have any questions about privacy-related issues or wish to complain about a breach of the Australian Privacy Principles or the handling of your personal information by us, you may lodge your complaint in writing to (see below for details). We will normally respond to your request within 30 days.

If you are dissatisfied with our response, you may refer the matter to the OAIC:

Phone: 1300 363 992


Fax: +61 2 9284 9666

Post: GPO Box 5218

Sydney NSW 2001


8. Anonymity and pseudonyms

The Privacy Act provides that individuals must have the option of not identifying themselves, or of using a pseudonym, when dealing with MOCA, except in certain circumstances, such as where it is impracticable for us to deal with you if you have not identified yourself.

9. Overseas disclosure.

We may disclose your personal information to the following recipients:

• Medical practicioners 

• any practice or individual who assists us in providing services (such as where you have come from overseas and had your health record transferred from overseas or have treatment continuing from an overseas provider)

• anyone else to whom you authorise us to disclose it

10. Updates to this Policy

This Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and other necessary developments. Updates will be publicised on the practice’s website.

12. Contact details for privacy related issues

The MOCA Privacy Contact Officer